Reference

Everything You've Been Meaning to Ask

Got a question about your account, a deposit, or how withdrawals work with PayPal or Venmo? We've pulled together the answers people in Charlotte and across eligible states ask us most — clear, direct, no runaround.

PayPal & Venmo FAQAccount AccessWithdrawal ProcessState EligibilitySupport Paths
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spindoo Everything You've Been Meaning to Ask
WHY TRUST THESE ANSWERS

How We Keep This FAQ Accurate

These answers come from the team operating the platform — not a third-party content vendor. When a payment flow changes or a new verification step is added, we update the relevant answer here. We don't pad this page with hypothetical scenarios; every question below is something that came through a real support channel.

Written by Operators

Every answer here reflects how the cashier, account system, and support queue actually work — written by the same team that built those flows.

Updated When Flows Change

We revise answers whenever a payment path, verification step, or access rule is updated — so what you read matches what you'll see in your account today.

No Invented Numbers

We don't publish withdrawal times or payout percentages we can't stand behind. If we can't verify a figure, we describe the process instead.

Specific to Eligible States

Access and availability depend on state law. Where a question touches eligibility, we say so plainly rather than implying the platform is open everywhere.

spindoo What This FAQ Actually Covers

What This FAQ Actually Covers

This page answers the specific questions we hear from you most often — how to connect a PayPal account, why a Venmo withdrawal might sit pending, or what identity verification actually involves. Each answer is written by the team that runs the platform, so what you read here reflects how the system actually works, not a general template. If you're trying to

fund your account with a Play+ prepaid card, the steps below walk you through the process exactly as it appears in the cashier. If you're asking about state access, we explain that availability depends on where you're located and what local law permits — we don't make blanket claims. Bookmark this page; we update answers whenever account flows or payment paths change.

  • PayPal
  • Venmo
  • Play+ Prepaid
  • Account Help
GET HELP FAST

How to Reach Us When the FAQ Doesn't Cut It

Some questions need a real person. If you've checked the answers below and still need help — a stuck withdrawal, a verification flag on your account, or a PayPal link that won't confirm — our support team is reachable through these three paths. Pick the one that fits the urgency.

Live Chat Open the chat icon from any page on spindoo. Fastest path for payment issues, Venmo confirmation delays, or account access problems that need immediate attention.
Email Support Send a message through the Help section of your account. Use this for document submissions, identity verification follow-ups, or anything that needs a written record.
Help Center The Help section inside your account dashboard covers step-by-step flows for Play+ setup, PayPal linking, and withdrawal status checks without waiting for an agent.
PLATFORM AT A GLANCE

What We Support

3
Local wallet options: PayPal, Venmo, Play+
SSL
Encrypted account and payment connections
Mobile + Web
Full account access on any device
State-based
Access determined by your location and local law

Answers to What You're Actually Asking

These are the questions that show up most in our support queue and live chat. We've kept the answers short and operational — you should be able to act on each one without needing to contact us afterward.

Go to the cashier inside your spindoo account, select PayPal, and follow the authorization prompt. Your PayPal login handles the confirmation — funds transfer once you approve the amount in the PayPal interface.

Yes, if Venmo is linked to your account. Head to the cashier, choose Venmo as your withdrawal method, enter the amount, and confirm. Processing time depends on your account verification status.

Play+ is a prepaid card tied directly to your casino wallet. You load it through the cashier, use it to fund your account, and withdraw back to it. It keeps your casino funds separate from your checking account.

Pending withdrawals usually mean identity verification is incomplete or a document is still under review. Check the Verification tab in your account dashboard; completing any outstanding steps typically moves the withdrawal forward.

Access depends on your state's laws and where you're physically located when you log in. We serve eligible states only. If you're unsure whether your state qualifies, the registration flow will confirm eligibility before you create an account.

A government-issued photo ID — driver's license or passport — plus proof of address is standard. Upload both through the Verify Account section. Most submissions are reviewed within one business day.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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